It is predicted that in under 5 years time, the market for Softphones will have reached almost two hundred million dollars, accounting for volume sales of almost three million units. Whereas this figure would have been unbelievable just a couple of years ago, it has been made possible by one factor; the rise of Voip.
But what is is this 'Softphone' of which i hear you speak? Well, in its simplest terms it is not actually a phone at all - but can be thought of as being a piece of software which enables you to turn your computer into a phone and make calls via your internet connection.
Softphones can take a myriad of different forms, with communications being directed through either a headset and microphone arrangement or a special USB phone (which looks like a standard phone but plugs into the - you guessed it - USB port of a computer) in order to mimic the function and looks of an actual telephone.
But whilst Softphones may not yet be up there with the likes of mobile or desktop phones, there are areas in which they are way ahead of the competition, areas such as the enterprise space.
The enterprise workspace includes call centres - an area where Softphone rise is nothing short of phenomenal - where the advantages offered, such as the opportunity to remove all wired hardware requirements along with drastically increasing mobility, are just too great to overlook.
The other main area of growth is the ever increasing number of mobile workers and the need for companies to keep in touch with them wherever they are in the world at all times. Because of the advantages offered by Voip, any employee with a Softphone can gain instant access to HQ at anytime via any broadband connection.
At the time of writing, the most current findings by the New Market Research Report concerning Enterprise Softphones shows clearly that the USA has (unsurprisingly) the largest regional market but is being closeyl shadowed by the fast-emerging Asia-Pacific market.
But whether you prefer to talk into a regular phone of a microphone or even a glorified speaker, the only thing that really matters is the quality of service and support provided by your Voip service provider. As they say, its not what you say, its how you say it - so make sure you say it good.
But what is is this 'Softphone' of which i hear you speak? Well, in its simplest terms it is not actually a phone at all - but can be thought of as being a piece of software which enables you to turn your computer into a phone and make calls via your internet connection.
Softphones can take a myriad of different forms, with communications being directed through either a headset and microphone arrangement or a special USB phone (which looks like a standard phone but plugs into the - you guessed it - USB port of a computer) in order to mimic the function and looks of an actual telephone.
But whilst Softphones may not yet be up there with the likes of mobile or desktop phones, there are areas in which they are way ahead of the competition, areas such as the enterprise space.
The enterprise workspace includes call centres - an area where Softphone rise is nothing short of phenomenal - where the advantages offered, such as the opportunity to remove all wired hardware requirements along with drastically increasing mobility, are just too great to overlook.
The other main area of growth is the ever increasing number of mobile workers and the need for companies to keep in touch with them wherever they are in the world at all times. Because of the advantages offered by Voip, any employee with a Softphone can gain instant access to HQ at anytime via any broadband connection.
At the time of writing, the most current findings by the New Market Research Report concerning Enterprise Softphones shows clearly that the USA has (unsurprisingly) the largest regional market but is being closeyl shadowed by the fast-emerging Asia-Pacific market.
But whether you prefer to talk into a regular phone of a microphone or even a glorified speaker, the only thing that really matters is the quality of service and support provided by your Voip service provider. As they say, its not what you say, its how you say it - so make sure you say it good.
About the Author:
Saul Saresi writes regularly about the world of Voip practices and technology business voip More information about Voip can be found on his site Voipdito business voip uk
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